Returns/Exchanges
How To Start A Return
We're sorry to hear your order didn't work out for you. You can start your return by going to your customer account. Please note that all custom engraved and international orders are final sale. Once we receive your return request, as long as it ...
I Have Returned An Order To You. When Can I Expect To Receive My Refund?
Please allow up to 3 business days for your return to be processed once received at our warehouse. Once your return is processed, you will receive a refund confirmation email. It may take 3-5 business days for the refunded amount to reflect in your ...
If I Return An Item To You, Is My Postage Refunded?
All shipping fees are non-refundable
How Do I Exchange My Order For Something Else?
Unfortunately, our system does not support a formal exchange process. (Please note as well that all engraved, seconds, and international orders are final sale) However, you have a couple of options available: 1. **Purchase the Item You Desire:** You ...
How Long Do I Have To Return An Item?
If you’re not satisfied with your purchase, you can return your item(s) within 30 days of delivery.
What Is The Trayvax Return Policy?
If you’re not 100% satisfied with your purchase, you can return your item(s) within 30 days of delivery. To return your product, please contact our customer service team at support@trayvax.com. Be sure to include proof of purchase and the reason for ...