How To Start A Return

How To Start A Return

 We're sorry to hear your order didn't work out for you. You can start your return by going to your customer account. 
Please note that all custom engraved and international orders are final sale.

Once we receive your return request, as long as it meets all return requirements, a member of our team will reach out to you with a shipping label that can be used to send that item into our warehouse.

Once it is received back at our warehouse, please allow up to 3 business days for your return to process. Once your return is processed, you will receive a refund confirmation email. Once the refund is issued, it may take 3-5 business days for the funds to post to your account.

If you have any issues with our returns process, please reach out to us at support@trayvax.com. 

    • Related Articles

    • Element Clasp Deforming?

      You may have noticed that the clasp on your Element is starting to lean slanted or look deformed. This is a result of it being sat on and causes the clasp to not align properly. Avoid sitting on your wallet if possible. If you encounter this ...

    • Element Too Loose

      The Element wallet does not have a traditional snap, the tension of the cards in the wallet is what keeps the closure secure, if you reduce the amount of cards you're carrying, you may find that the wallet doesn't stay closed. To restore the Element ...

    • How To Replace The Contour Closure Post Assembly

      If your Contour closure post falls out, it can be replaced following the steps below! Items Needed: - Contour Post Assembly (cap, screw, nut) - T6 tool - Clean workspace **You will want to do this on a clean, open surface! These small parts are hard ...

    • How Do I Exchange My Order For Something Else?

      Unfortunately, our system does not support a formal exchange process. (Please note as well that all engraved, seconds, and international orders are final sale) However, you have a couple of options available: 1. **Purchase the Item You Desire:** You ...

    • Missing Screws

      When working with smaller screws you may notice that over time they are starting to come loose or completely fall out when you are using them. Lost screws and missing parts are not something that is covered under warranty, but we want to make sure ...