Shipping
Package damaged in transit?
Did your package show up damaged or missing items? If that is the case, we are here to help! To get next steps going, please email us at support@trayvax.com with the following information- Order Number: Phone Number: Please include any extra ...
My package says delivered but it has not arrived
If the tracking on your package is showing as delivered but has still not arrived, please reach out to us at support@trayvax.com with the following information- Order Number: Email Address Associated With Order: Shipping Address: From there we can ...
How Do I Make a Change to My Order?
We are unable to make changes to an order once an order has been placed. The order will need to be canceled and refunded and a new order will need to be placed. Unfortunately, once the order has left our facility, we are unable to change or cancel an ...
When will my order ship?
Thank you so much for your order with us! Our products are built by hand at our warehouse in Bellingham, Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an ...