Why Are My Cards Getting Damaged Or Dirty?
If you are experiencing issues with your wallet damaging your debit/credit cards/ID, we recommend that you either…
Loosen your wallet fastener just a tad bit. If the wallet is fitted really tight, it will make it more difficult to draw out and insert your cards. This can also cause them to scratch on top of one another, which over time will lead to them being damaged. We always recommend using a gift card or card that may have come with the wallet, to be the top card to protect the others. Also note that depending on your everyday life, grime and dirt will build up and we recommend that every now and then clean out your wallet.
Please note that we have card and cash capacity recommendations to prevent wallet failures or complications. To prevent this, verify the amount of cards and cash as stated on the informational card included in packaging. It is okay if you maybe use an additional 2-3 cards, but we highly recommend not exceeding more.
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Package Damaged In Transit?
If your package arrived damaged or with missing items, we are here to assist you. Please email us at support@trayvax.com with the following information: Order Number: Phone Number: Please include any extra information you may have in regards to the ...
How Many Cards Can Each Wallet Hold?
See the card and cash capacities of each of our wallets below! Click the wallet name to visit the product page on our website. Ascent 4-7 cards 1-5 bills Armored Summit 1-7 cards 1-5 bills Axis 1-14 cards 1-8 bills Contour 1-13 cards 1-10 bills ...
My Wallet/Accessory Is Damaged, What Can I Do?
We pride ourselves on a high level of quality and want you to enjoy your Trayvax products for years to come! If any of your Trayvax products are damaged when you receive them, please send a photo to our customer service team at support@trayvax.com ...
Element Too Tight
We are sorry to hear you're having some trouble getting your Element to stretch to capacity! Sometimes it does take a little bit of time for the leather to wear in and stretch to the shape of your cards. If you haven't already, have you pre-soaked ...
How Much Does The Contour Wallet Weigh?
Please note the weights are just of the wallet itself, and no cards or cash. Brass: ~2.6oz Titanium: 1.8oz Stainless Steel: 2.6 oz Black: 2.6 oz.