Thank you so much for your order with us!
Our products are built by hand at our warehouse in Bellingham, Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an email confirmation with a tracking number. Transit time to the delivery destination will depend on which method of shipping you choose at checkout. Engraving can add up to 5 additional days for processing. We
operate Monday through Friday 8am-3pm, and we are closed for all major holiday. Please note, your shipping option that you have chosen will not change processing time.
Standard FedEx Shipping - Our FedEx shipping option usually takes around 1-3 business days in transit. Please note, if you are using a PO box, FedEx Smartpost will take longer since the package will need to be passed onto USPS.
FedEx International Priority - This service usually takes around 10 business days for delivery, however this one can vary quite a bit due to customs. Please note, our shipping fee does not include any customs or duties fees that may be due prior to delivery of your package.
FedEx Priority Overnight - Once the order is processed, the item will be shipped out and should arrive on the next business day. Please note, we are not open on weekends, so orders placed Friday evening through Sunday will be processed Monday. If you have chosen to add engraving on your order, processing time will be added and the item will ship out after that is completed.
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Where does Trayvax Ship to?
We ship anywhere in the United States via USPS or FedEx shipping. We also offer international shipping! Countries we ship to are available in the drop-down menu at checkout. If your country is not shown, we are unable to ship there. Shipping costs ...
How Do I Make a Change to My Order?
We are unable to make changes to an order once an order has been placed. The order will need to be canceled and refunded and a new order will need to be placed. Unfortunately, once the order has left our facility, we are unable to change or cancel an ...
Can I order a custom size Cinch Belt?
If you are needing a Cinch Belt, but your size is larger than 46", we can definitely hook you up with a custom sized belt! To order a custom size, please email support@trayvax.com with the following information: - Webbing Color - Buckle Color - Total ...
How do I order an extended strap for my Contour?
If you have checked out Contour reviews, you may have heard about the "extended" strap. We used to make the Contour with a smaller sized strap and offered a larger "extended" strap option for customers who wanted to carry more in their wallet. The ...
What is the Trayvax Warranty?
Our warranty covers products purchased directly through our website (https://www.trayvax.com) or through one of our authorized resellers. Proof of purchase required including a receipt, original order number, or the full name and email address of the ...