We're happy to answer any other questions you might have for us! Our team is small but dedicated, so we apologize in advance for any delay. You can email us at support@trayvax.com or call us at (360) 738-8210. Please leave your name, order number, and as much detail as possible in your message, and we'll get back to you as soon as possible. For any warranty/repair/ or damage issues , please email us a photo of the issue to suport@trayvax.com and we will see what can be done for you.