We're happy to answer any other questions you might have for us! Our team is small but dedicated, so we apologize in advance for any delay. You can email us at support@trayvax.com or call us at (360) 738-8210. Please leave your name, order number, and as much detail as possible in your message, and we'll get back to you as soon as possible. For any warranty/repair/ or damage issues , please email us a photo of the issue to suport@trayvax.com and we will see what can be done for you.
Please note that our business hours are:
Monday-Friday
8am-3pm PST
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If you have an item missing from your order, please contact our customer service team at support@trayvax.com with your order number.
My Package Says Delivered But It Has Not Arrived
If the tracking information for your package indicates it has been delivered but you have not received it, please contact FedEx first. They are the responsible party for your delivery, and can help you more immediately in locating your delivery. If ...
How Do I File A Warranty Claim?
If you have any warranty questions or need to file a warranty claim, it is best to reach out by email to support@trayvax.com with a photo of your wallet. A photo allows us to take a better look at the wallet and the issue you are describing. Follow ...
What Is The Trayvax Return Policy?
If you’re not 100% satisfied with your purchase, you can return your item(s) within 30 days of delivery. To return your product, please contact our customer service team at support@trayvax.com. Be sure to include proof of purchase and the reason for ...
Employment Verifications
Prospective employers, financial institutions and residential property managers, please contact support@trayvax.com or mail your request to 401 Lincoln St, Everson WA 98247, (attention Finance/Accounting). Requests for verification of employment must ...