My Package Says Delivered But It Has Not Arrived
If the tracking information for your package indicates it has been delivered but you have not received it, please contact FedEx first. They are the responsible party for your delivery, and can help you more immediately in locating your delivery. If no resolution can be reached through FedEx, contact us at support@trayvax.com with the following details:
Order Number:
Email Address Associated With Order:
Shipping Address:
We will investigate the issue and determine the appropriate next steps to ensure you receive your order. If you have any additional questions, please include them in your email.
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Package Damaged In Transit?
If your package arrived damaged or with missing items, we are here to assist you. Please email us at support@trayvax.com with the following information: Order Number: Phone Number: Please include any extra information you may have in regards to the ...
Using A Mail Forwarder
Using a mail or freight forwarder may result in issues not covered by Trayvax. If you use a package forwarding service, we consider the original address of the forwarder to be the destination for your order. We will not provide a replacement or ...
Where Does Trayvax Ship To?
We ship anywhere in the United States via USPS or FedEx shipping. We also offer international shipping! Countries we ship to are available in the drop-down menu at checkout. If your country is not shown, we are unable to ship there. Shipping costs ...
When Will My Order Ship?
Our products are built by hand at our warehouse in Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an email confirmation with a tracking number. Transit ...