If the tracking information for your package indicates it has been delivered but you have not received it, please contact FedEx first. They are the responsible party for your delivery, and can help you more immediately in locating your delivery. If no resolution can be reached through FedEx, contact us at support@trayvax.com with the following details:
Order Number:
Email Address Associated With Order:
Shipping Address:
We will investigate the issue and determine the appropriate next steps to ensure you receive your order. If you have any additional questions, please include them in your email.