Missing Screws

Missing Screws

When working with smaller screws you may notice that over time they are starting to come loose or completely fall out when you are using them. Lost screws and missing parts are not something that is covered under warranty, but we want to make sure that we can help you the best way that we can. Here are some tips on different things you can do to help keep your screws intact.

If you have noticed screws falling out more often than they should, in some cases adding some Loctite or similar in with the screws can be helpful in making sure they stay in place. This is especially recommended on products like our Tracer AirTag holder.
If you are a Contour user and you have noticed that your screws are working themself loose, in some cases new screws can help get that fixed if you are not wanting to add Loctite on there. Loctite being added onto the Contour can make adjusting the strap and post difficult, but if you know those parts will not be moving for quite some time adding that in there can help keep those screws in place.

To get replacement screws for your products, reach out to us at support@trayvax.com with a photo of your product and where you are missing pieces from. Then we can take a look and get you lined up with the replacement parts that you are needing.

    • Related Articles

    • How do I get replacement parts for my Contour?

      You can order replacement parts for your Contour by clicking the links below! Contour T6 Replacement tool Set of 6 Contour Screws (black) Replacement Contour Strap Replacement Closure Post Assembly (includes post, screw, and nut)

    • Package damaged in transit?

      Did your package show up damaged or missing items? If that is the case, we are here to help! To get next steps going, please email us at support@trayvax.com with the following information- Order Number: Phone Number: Please include any extra ...

    • What is the Trayvax Warranty?

      Our warranty covers products purchased directly through our website (https://www.trayvax.com) or through one of our authorized resellers. Proof of purchase required including a receipt, original order number, or the full name and email address of the ...

    • How to clean the Brass Contour

      The plate on this Contour is real brass, which is a combination of copper and zinc. Brass does not rust, but it can tarnish. This is completely normal with brass when exposed to oxygen, and it can be accelerated by the natural oils in our skin. Some ...