I Would Like To Order Something From Your Website; Can I Collect It In Person?

• Related Articles

• How Do I Exchange My Order For Something Else?

  Unfortunately, our system does not support a formal exchange process. (Please note as well that all engraved, seconds, and international orders are final sale) However, you have a couple of options available: 1. **Purchase the Item You Desire:** You ...

• I’ve Placed My Order; Can I Add Or Edit Items?

  Unfortunately our system does not allow us to make changes to an order once the order has been placed. We would be happy to cancel your recent order so you can place a new one with the items you are looking for. Simply reach out to us at ...

• I Forgot To Add A Discount Code To My Order, Can It Still Be Applied?

  Unfortunately we are not able to make changes to an order once it has been confirmed. We would be happy to cancel your recent order so you can place a new one with the discount code applied. Simply reach out to us at support@trayvax.com with the ...

• When Will My Order Ship?

  Our products are built by hand at our warehouse in Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an email confirmation with a tracking number. Transit ...

• What Does The Engraving Look Like?

  All engraving is uppercase letters and is done in this font: *We do not allow additional font selection for engraving* We can engrave letters and these symbols only: !@#$%^&*()-_=+<>?.,/: We can engrave up to 2 lines, with up to 12 characters per ...