I Would Like To Order Something From Your Website; Can I Collect It In Person?

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• How Do I Exchange My Order For Something Else?

  Unfortunately, our system does not support a formal exchange process. (Please note as well that all engraved, seconds, and international orders are final sale) However, you have a couple of options available: 1. **Purchase the Item You Desire:** You ...

• I’ve Placed My Order; Can I Add Or Edit Items?

  Unfortunately our system does not allow us to make changes to an order once the order has been placed. We would be happy to cancel your recent order so you can place a new one with the items you are looking for. Simply reach out to us at ...

• I Forgot To Add A Discount Code To My Order, Can It Still Be Applied?

  Unfortunately we are not able to make changes to an order once it has been confirmed. We would be happy to cancel your recent order so you can place a new one with the discount code applied. Simply reach out to us at support@trayvax.com with the ...

• When Will My Order Ship?

  Our products are built by hand at our warehouse in Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an email confirmation with a tracking number. Transit ...

• How Do I Track My Order?

  Once your order has been shipped, you’ll receive an email with your tracking link. If you have any concerns regarding your order, reach out to our customer service team at support@trayvax.com.