I Haven’t Received My Confirmation Email For My Order?

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• How Do I Exchange My Order For Something Else?

  Unfortunately, our system does not support a formal exchange process. (Please note as well that all engraved, seconds, and international orders are final sale) However, you have a couple of options available: 1. **Purchase the Item You Desire:** You ...

• When Will My Order Ship?

  Our products are built by hand at our warehouse in Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an email confirmation with a tracking number. Transit ...

• How Do I Track My Order?

  Once your order has been shipped, you’ll receive an email with your tracking link. If you have any concerns regarding your order, reach out to our customer service team at support@trayvax.com.

• I Have Returned An Order To You. When Can I Expect To Receive My Refund?

  Please allow up to 3 business days for your return to be processed once received at our warehouse. Once your return is processed, you will receive a refund confirmation email. It may take 3-5 business days for the refunded amount to reflect in your ...

• How Do I Place An Order?

  Browse our extensive range of products and add the items you want to purchase to your shopping cart by clicking on the yellow button ‘Add to Cart’. Choose to continue shopping or proceed to the checkout to complete your order. If you have a ...