I Am Missing An Item From My Order, What Can I Do?

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• Missing Screws

  When working with smaller screws you may notice that over time they are starting to come loose or completely fall out when you are using them. Lost screws and missing parts are not something that is covered under warranty, but we want to make sure ...

• How Do I Exchange My Order For Something Else?

  Unfortunately, our system does not support a formal exchange process. (Please note as well that all engraved, seconds, and international orders are final sale) However, you have a couple of options available: 1. **Purchase the Item You Desire:** You ...

• When Will My Order Ship?

  Our products are built by hand at our warehouse in Washington. Our current order processing times are around 5-10 business days from your order date. When your order ships out, you will receive an email confirmation with a tracking number. Transit ...

• How Long Do I Have To Return An Item?

  If you’re not satisfied with your purchase, you can return your item(s) within 30 days of delivery.

• How Do I Track My Order?

  Once your order has been shipped, you’ll receive an email with your tracking link. If you have any concerns regarding your order, reach out to our customer service team at support@trayvax.com.