How do I file a warranty claim?
If you have any warranty questions or need to file a warranty claim, it is best to reach out by email to support@trayvax.com with a photo of your wallet. A photo allows us to take a better look at the wallet and the issue you are describing.
Follow the steps below to file a warranty claim:
- Take a photo of your wallet.
- Send an email to support@trayvax.com with the following info:
- Photo of the problem area on your wallet as well as a photo of your whole wallet (we want to make sure we are helping you in regards to the correct wallet)
- Description of what problem is happening
- Any original order information you can provide
- Your name and contact information
* Please note that when going through the warranty process, in some cases you may be asked to cover a shipping fee.
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